Refund & Return Policy

At Vikii Store, we value our customers and stand behind the quality of every product we sell. This Refund and Return Policy explains in clear detail the circumstances under which returns, exchanges, and refunds will be processed. By purchasing from our store, you agree to the following terms and conditions.

1. Return Timeframe

Customers have 30 days from the date of delivery to request a return, exchange, or refund.
Requests made after 30 days will not be eligible, except in extraordinary cases approved by our management.

2. Acceptable Reasons for Returns

We accept returns and refunds in the following situations:

Defective or damaged products upon delivery.
Incorrect item received due to our shipping error.
Item does not match the description or images on our website.
Customer changes their mind but returns are subject to item being in unused condition (see Section 3).

3. Product Condition Requirements

To qualify for a return or refund:

The product must be unused, unworn, and in original packaging with all tags intact.
Any gift items, free samples, or promotional items that came with your order must also be returned.
Items showing signs of wear, misuse, alteration, or damage caused by the customer will not be accepted.

4. Items NOT Eligible for Returns

For health, safety, and hygiene reasons, the following cannot be returned:

Beauty products, skincare, and cosmetics that have been opened or used.
Perishable items, food, or consumables.
Custom-made or personalized products.
Sale items or items marked as “Final Sale” at checkout.

5. Refund Process

To initiate a refund, email umeerubab682@gmail.com with your order number, purchase date, and reason for return.
Include clear photos or videos showing any defect or damage.
Once approved, we will provide you with a Return Authorization Number (RAN) and shipping instructions.
Refunds will only be processed after the returned item is received and inspected at our warehouse.
Refunds will be issued to the original payment method within 7–10 business days of approval.

6. Shipping Responsibility

Customers are responsible for the cost of return shipping, unless the return is due to a defect or our error.
If an item is returned due to change of mind, shipping fees are non-refundable.
We recommend using a trackable shipping service to ensure safe delivery of your return.

7. Exchanges

Exchanges will be processed if the requested replacement is in stock.
If the replacement is unavailable, a refund or store credit will be offered.
All exchange requests must meet the same eligibility criteria as refunds.

8. Damaged or Lost Returns

Vikii Store is not responsible for returns lost in transit.
If the returned item is damaged during transit due to poor packaging, a partial refund or denial may apply.

9. Fraud Prevention

We monitor return patterns and reserve the right to refuse returns from customers suspected of excessive or fraudulent return activity.

10. Amendments

Vikii Store may update this policy at any time without prior notice. Changes will apply to all purchases made after the policy update date.

Contact Information

For all return, exchange, or refund queries:
📧 umeerubab682@gmail.com
We respond within 1 business day.