Thank you for shopping at Vikii Store. This Shipping & Delivery Policy explains how and when your orders will be processed, shipped, and delivered. By placing an order with us, you agree to the terms stated below.

1. Order Processing Time

• All orders are processed within 1–3 business days (excluding weekends and public holidays).

• Orders placed after 5:00 PM will be processed the next business day.

• During peak seasons, sales events, or unforeseen circumstances (e.g., weather delays, supply chain disruptions), processing time may extend by an additional 2–4 business days.

2. Shipping Locations

• We currently ship nationwide across Pakistan.

• International shipping may be available on request; however, additional charges, taxes, and customs duties may apply (please contact umeerubab682@gmail.com before placing an international order).

• Certain remote or restricted locations may require additional delivery time.

3. Shipping Methods & Estimated Delivery Times

We partner with trusted courier services to ensure safe delivery of your orders. Estimated delivery times are:

Please note: Delivery times are estimates and not guaranteed. Delays caused by courier companies, customs clearance, or other factors outside our control are not the responsibility of Vikii Store.

4. Shipping Charges

• Shipping charges are calculated at checkout based on weight, dimensions, and delivery location.

• Free shipping promotions, when available, will be clearly advertised on our website and apply only to eligible orders.

• Any customs duties, VAT, or import taxes for international orders are the sole responsibility of the customer.

5. Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS.

• Tracking information may take 24–48 hours to update after shipment.

• Customers are responsible for monitoring their tracking status and contacting the courier for delivery arrangements if necessary.

6. Delivery Attempts

• Couriers will attempt delivery up to two times. If both attempts fail due to an incorrect address or customer unavailability, the package may be returned to us.

• If a package is returned, customers must pay re-shipping fees before we attempt delivery again.

7. Address Accuracy

• It is the customer’s responsibility to provide a complete and accurate shipping address at checkout.

• Vikii Store is not responsible for delays, lost packages, or additional fees resulting from incorrect or incomplete address details.

8. Damaged or Lost Packages

• If your order arrives damaged, please contact us within 48 hours of delivery at umeerubab682@gmail.com with photos of the package and items.

• Lost package claims must be filed within 7 days of the expected delivery date.

• We will work with the courier to resolve the issue, but replacement or refund decisions will be made based on the courier’s investigation results.

9. Pre-Orders & Backorders

• Pre-ordered or backordered items will ship as soon as they become available.

• Estimated availability dates will be communicated to you via email.

• If your order contains both in-stock and pre-order items, the order may be shipped together unless you request separate shipments (extra charges may apply).

10. Holidays & Weather Delays

• Deliveries may be delayed during national holidays, strikes, extreme weather conditions, or unforeseen events beyond our control.

• We appreciate your patience during such circumstances.

11. Contact Us

For any shipping-related inquiries, please contact:
📧 umeerubab682@gmail.com
We aim to respond within 3 to 4 business day.